Supporter Guarantee

Members and Supporters are vital to the work of Butterfly Conservation – their support enables us to carry out important work to secure a future for butterflies and moths and create a healthy environment for everyone. 
 

Our promise to you:

  • We will never swap, sell or rent your details to anyone
  • We will always follow the strict code of conduct set out by the Fundraising Regulator 
  • You can change how you hear from us or unsubscribe from our mailing lists at any time, just let us know.

Butterfly Conservation is a member of the Fundraising Regulator Board self-regulatory scheme. The Fundraising Regulator works to ensure that organisations raising money for charity from the public do so honestly and properly. We follow the Code of Fundraising Practice and comply with the key principles embodied in the Code and in Our Fundraising Promise.
 

Membership

Membership is part of Butterfly Conservation’s constitution and at the heart of the organisation.  When you join we promise to:

  • Keep you up to date with our work via Butterfly magazine three times a year, regular Branch newsletters and other relevant mailings
  • Administer your membership efficiently, tell you when your renewal is due and how much it will cost.
  • Keep our servicing and recruitment costs as low as possible to ensure more of your subscription is used to fund conservation work.
  • Manage your personal data and ensure that all your transactions are secure and meet the strict compliance standards of the Data Protection Act.
  • Deal with your requests or any issues you have as quickly and effectively as we can. 
     

Donations

As it becomes increasingly difficult to secure diminishing external funding, donations from our supporters are even more crucial to fund ongoing conservation work.  When you donate to Butterfly Conservation we promise to:

  • Administer your donation efficiently and put your gift to work quickly.
  • Use your donation wisely and responsibly and respect your wishes for it to be used for a specific purpose.
  • Acknowledge your donation, if requested, by post or email according to your preference.
  • Manage your personal data and ensure that all your transactions are secure and meet the strict compliance standards of the Data Protection Act.
     

Support via Shop Purchases or Playing Raffles

We are very grateful to all whose who buy product that support our work or take part in our raffles and promise:

  • 100% of the net profits from our raffles are used to fund important work to save butterflies and moths and our environment.

We manage the personal data of all raffle players and ensure that all transactions are secure and meet the strict compliance standards of the Data Protection Act and the Gambling Commission.
 

Volunteering

If you volunteer for Butterfly Conservation you can be assured that we appreciate the time you give and promise to:

  • Let you know what has been achieved by your effort.
  • Follow health and safety regulations to keep you safe and secure in your tasks.
  • Treat you with respect and respond to your requirements, suggestions and ideas.
  • Ensure you are adequately trained for the task you are asked to do.
  • Manage your personal data in line with the Data Protection Act.
      

Our communications with you

We promise to:

  • Contact you in the ways you prefer, being as flexible as possible to meet your needs.
  • Send you information we feel is relevant, informative and interesting.
  • Safeguard the security of your personal data and never share, swap or sell to anyone.
  • Never put pressure on you to donate or join – if you receive an appeal or membership offer we do not want you to feel obliged to participate. 
  • We will make it easy for you to opt out of receiving our appeals or offers in the future – just contact us via the methods below and we will do the rest.
  • Unsubscribe you, on request, from any of our mailing lists and ensure you do not receive any communications you do not wish to.
  • Let you know in advance if we ever plan to use telephone fundraising in the future so you have chance to tell us if you don’t want us to contact you in this way.
  • Listen to your feedback and suggestions and take account of them, where feasible, as we move forward.
  • Respond to your enquiries or concerns in an open, honest, courteous and professional way.
  • Provide a response to your queries straight away, or if we cannot, let you know when you can expect a response.
     

Contact us:

If you wish to unsubscribe from any of our mailing lists or have any ideas or suggestions you would like to share with us please: 

Write to:           The Supporter Team, Butterfly Conservation, Manor Yard, East Lulworth, Wareham, Dorset, BH20 5QP 
Email:              fundraising@butterfly-conservation.org 
Phone:             01929 406015 

Complaints

If you have a reason to complain about Butterfly Conservation’s communications or fundraising please follow our Complaints Policy.