While we endeavour to answer queries as soon as we can, sometimes in our busiest season there may be a delay in getting back to you. Occasionally, it may mean that we cannot always reply to all the correspondence we receive - but we always try our best to help.
Please explore the following links on our website which we hope will answer many of your queries:
Spotted something but not sure what it could be? Try out our identify a butterfly guide.
Seen a butterfly or moth and want to let us know? Take a look at our recording page for more information.
Need a question answered? Check out our frequently asked questions.